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Privacy Policy

Privacy Policy at Physicians Now Urgent Care in Rockville, MD

Notice of Privacy Practices

This notice describes how protected health information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

If you have any questions about this notice, please contact:
Jil Agrisola at Jil@myphysiciansnow.com

It is the policy of Physicians Now Urgent Care Center to provide you with a privacy notice that explains how your personal and healthcare information is being used and disclosed. Physicians Now Urgent Care Center is required by law to maintain the privacy of your protected health information and provide a notice of its legal duties and privacy practices with respect to protected health information.

This Notice of Privacy Practices describes how Physicians Now Urgent Care Center may use and disclose your protected health information to carry out treatment, payment, or healthcare operations and for other purposes that are permitted or required by state or federal law. It also describes your rights to access and control your protected health information. Protected health information is information related to your past, present, or future physical or mental health or condition and related healthcare services, including demographics that may identify you.

Below are the types of information we may obtain when you visit our website. We collect any and all information that you enter on this Website.

  • Contact information: Name, Phone number, email address
  • Identifying information such as Name, date of birth, telephone and cellphone number, billing address, IP address
  • Payment information, such as name, billing address, and payment (your card details are not visible to us – it is sent through secure and encrypted means through the payment gateway)

Physicians Now Urgent Care Center is required to abide by the terms of this Notice of Privacy Practices currently in effect. We may change the terms of our notice, at any time. The new notice will be effective for all protected health information that we maintain at that time and will be posted by Physicians Now Urgent Care Center. Upon your request, we will provide you with a revised Notice of Privacy Practices. You may request a revised Notice of Privacy Practices by calling Physicians Now Urgent Care Center and requesting that a revised copy be sent to you in the mail. We retain prior versions of the Notice of Privacy Practices for six (6) years from the revision date.

1. USES AND DISCLOSURES OF PROTECTED HEALTH INFORMATION

Uses and Disclosures of Protected Health Information

This Notice of Privacy Practices will tell you the ways in which Physicians Now Urgent Care Center will use and disclose protected health information about you. We will also describe your rights and certain obligations we have regarding the use and disclosure of protected health information.

For communication services

We may use your provided contact information to communicate with you (including providing you with offers and other communications about our services), respond to inquiries and offer customer support through SMS and phone call. We may share information we obtain about you with third-party vendors and other entities to perform services on our behalf, such as payment processing and collections company. Contact information such as phone number and SMS consent will not be shared, sold, rented, or disclosed to any third parties for marketing purposes.

For Treatment:

We may use protected health information about you to provide you with medical treatment or services. We may disclose protected health information about you to doctors, nurses, technicians, or other healthcare personnel who are involved in your treatment. For example, a clinician treating you for an infection may need to know if you have another condition that could affect your treatment plan and recovery. We also may disclose protected health information about you to people outside Physicians Now Urgent Care Center who may be involved with your overall healthcare.

For Payment:

We may use and disclose protected health information about you so that the treatment and services you receive at our facility may be billed to and payment may be collected from you, an insurance company or a third party. For example, we may use your protected health information from a procedure you received at a clinic so that Physicians Now Urgent Care Center can be reimbursed. We may also use your information to obtain prior approval for a treatment you may receive or to determine whether some other third party will cover the treatment.

 For Healthcare Operations:

We may use and disclose protected health information about you for health care operations. These uses and disclosures are necessary to make sure all patients receive quality care. For example, we may use protected health information to review your treatment and services and to evaluate the performance of the staff caring for you. We may also combine protected health information about many patients to decide what additional services should be covered, what services are not needed, and whether certain new treatments are effective. We may also disclose information to doctors, nurses, technicians, and other personnel for review purposes. 

Other Permitted and Required Uses and Disclosures That May Be Made Without Your Consent, Authorization or Opportunity to Object

We may use or disclose your protected health information in the following situations without your consent or authorization:

Required By Law:

We may use or disclose your protected health information to the extent that the use or disclosure is required by law. The use or disclosure will be made in compliance with the law and will be limited to the relevant requirements of the law. You will be notified, as required by law, of any such uses or disclosures. 

Emergencies:

We may use or disclose your protected health information in an emergency case or situation where it is impractical to obtain your written authorization. If this happens your physician shall try to obtain your oral authorization for a health care provider or health plan to discuss your health records with a third party specified by you.

Public Health:

We may disclose your protected health information for public health activities and purposes to a public health authority that is permitted by law to collect or receive the information. The disclosure will be made for the purpose of controlling disease, injury, or disability. We may also disclose your protected health information, if directed by the public health authority, to a foreign government agency that is collaborating with the public health authority. 

Communicable Diseases:

We may disclose your protected health information, if authorized by law, to a person who may have been exposed to a communicable disease or may otherwise be at risk of contracting or spreading the disease or condition.

Health Oversight:

We may disclose protected health information to a health oversight agency for activities authorized by law, such as audits, investigations, and inspections. Oversight agencies that oversee the healthcare system, government benefit programs, other government regulatory programs, and civil rights laws.

Abuse or Neglect:

We may disclose your protected health information to a public health authority that is authorized by law to receive reports of child abuse or neglect. In addition, we may disclose your protected health information if we believe that you have been a victim of abuse, neglect, or domestic violence to the governmental entity or agency authorized to receive such information. In this case, the disclosure will be made consistent with the requirements of applicable federal and state laws.

Food and Drug Administration:

We may disclose your protected health information to a person or company required by the Food and Drug Administration to report adverse events, biologic product deviations, product defects or problems; to track products; to enable product recalls; to make repairs or replacements; or to conduct post marketing surveillance, as required by law.

Legal Proceedings:

We may disclose your protected health information in the course of any judicial or administrative proceeding in response to an order of a court or administrative tribunal (to the extent such disclosure is expressly authorized), and in certain conditions in response to a subpoena, search warrant, discovery request, or other lawful purpose.

Law Enforcement:

We may also disclose your protected health information, so long as applicable federal and state legal requirements are met, for law enforcement purposes. These law enforcement purposes include (1) legal processes and purposes otherwise required by law, (2) limited information requests for identification and location purposes, (3) evidence of a crime committed on our premises, and (4) suspicion that death has occurred as a result of criminal conduct. 

Criminal Activity:

Consistent with applicable federal and state laws, we may disclose your protected health information if you have communicated to your provider a specific and immediate threat to cause serious bodily injury or death to an identifiable person or persons, and your provider believes you have the intent and ability to carry out that threat imminently. 

Coroners, Funeral Directors, and Organ Donation:

We may disclose your protected health information to a coroner or medical examiner for identification purposes, cause of death determinations or for the coroner or medical examiner to perform other duties authorized by law. We may also disclose protected health information to funeral directors, as authorized by law, in order to carry out funeral-related duties. We may disclose such information in reasonable anticipation of death. Protected health information may be used and disclosed for cadaveric organ, eye, or tissue donation purposes. 

Research:

We may disclose your protected health information to researchers when an institutional review board that has reviewed the research proposal and established protocols to ensure the privacy of your protected health information has approved their research.

Military Activity and National Security:

We may use or disclose protected health information as required or authorized by law of individuals who are Armed Forces personnel (1) for activities deemed necessary by appropriate military command authorities; (2) for the purpose of a determination by the Department of Veterans Affairs of your eligibility for benefits; or (3) to foreign military authority if you are a member of the foreign military services. We may also disclose your protected health information to authorized federal officials for conducting national security and intelligence activities, including for the provision of protective services to the President or others legally authorized.

Workers’ Compensation:

We may disclose your protected health information as authorized to comply with workers’ compensation laws and other similar legally established programs that provides benefits for work-related injuries or illnesses.

Inmates:

We may disclose your protected health information to a correctional institution or in other law enforcement custodial situations if it is necessary for your care, or if the disclosure is required by state or federal law.

Immunization Registry:

We may disclose your protected health information with the Texas Immunization Information System to help prevent you from receiving unnecessary vaccinations. The Texas Immunization Information System may disclose child immunization proof to schools.

Business Associates:

Some of our services are provided through contracts or agreement with other public and private entities and some of these contracts or agreements requires that health information be disclosed to the contractor. These contractors are known as “business associates.” Examples include physician consultants, laboratories, dentists, and lawyers from the Office of the Attorney General. We may disclose your health information to these people so they can perform the job we have asked them to do. Whenever an arrangement between our office and a business associate involves the use or disclosure of your protected health information, we will have a written contract that contains terms that will protect the privacy of your protected health information. 

Someone Authorized to Make Decisions on Your Behalf:

We may disclose information to those authorized to make decisions on your behalf, such as a power of attorney or a guardian. 

2. OTHER USES OF PROTECTED HEALTH INFORMATION 

We will not use or disclose your health information for any purpose other than those identified in the previous sections without your specific, written authorization. Your health information will not be used and disclosed for marketing purposes or sales without your authorization. If you give us authorization to use or disclose health information about you, you may revoke that authorization, in writing, at any time. If you revoke your authorization, we will no longer use or disclose information about you for the reasons covered by your written authorization, but we cannot take back any uses or disclosures already made with your permission. Also, we are required to retain our records of the care we provided to you.

3. YOUR RIGHTS

You have the following rights regarding protected health information we maintain about you:

Right to Inspect and Copy:

You have the right to inspect and copy protected health information that may be used to make decisions about your care. Usually, this includes medical and billing records but does not include psychotherapy notes. 

To inspect and copy your protected health information, you must submit your request in writing to the Medica Records at the address on the top of this Notice. If you request a copy of information, we may charge a fee for the cost of copying, mailing or other supplies associated with your request. 

We may deny your request to inspect and copy in certain very limited circumstances. If you are denied access to protected health information; you may request the denial be reviewed.

Right to Amend:

If you feel that protected health information about you is incorrect or incomplete, you may ask us to amend the information. You have the right to request an amendment if the information is kept by or for Physicians Now Urgent Care Center. To request an amendment, your request must be made in writing and submitted to Physicians Now Urgent Care Center. You must provide a reason that supports your request. We may deny your request for an amendment if it is not in writing or does not include a reason to support the request if you ask us to amend information that:

  • Was not created by us, unless the person or entity that created the information is no longer available to make the amendment
  • Is not party of the protected health information kept by or for Physicians Now Urgent Care Center
  • Is not part of the information which you would be permitted to inspect and copy
  • Is accurate and complete

Right to an Accounting of Disclosures:

You have the right to request an “accounting of disclosures.” This is a list of the disclosures we made of protected health information about you. The accounting will not include disclosures: (1) for purposes of treatment, payment, or health care operations; (2) made to you; (3) made pursuant to your authorization; (4) made to friends or family in your presence or because of an emergency or disaster; (5) for national security or intelligence purposes; (6) to correctional institutions or law enforcement; (7) as part of a limited data set; or (8) incident to otherwise permissible disclosures, which may not be longer than six (6) years and may not include dates before June 1, 2020. Your request should indicate in what form you want the list (for example, on paper, or electronically).

Right to Request Restrictions:

You have the right to request a restriction or limitation on the protected health information we use or disclose about you for treatment, payment, or health care operations. You also have the right to request a limit on the protected health information we disclose about you to someone who is involved in your care or the payment for your care, like a family member or friend. For example, you can ask that we not use or disclose information about a surgery you had. We are not required to agree to your request. If we do agree, we will comply with your request unless the information is needed to provide you emergency treatment. We are required to agree to your request if you pay for treatment, services, supplies and prescriptions “out of pocket” and you request the information not be communicated to your health plan for payment or healthcare operations purposes. There may be instances where we are required to release this information if required by law.

To request restrictions, you must make your request in writing to Physicians Now Urgent Care Center. In your request you must tell us (1) what information you want to limit; (2) whether you want to limit our use, disclosure, or both; and (3) to whom you want the limits to apply, for example, disclosures to your spouse. 

Right to Request Confidential Communications:

You have the right to request that we communicate with you about protected health matters in a certain way or at a certain location. Physicians Now Urgent Care Center reminds you of upcoming appointments and missed appointments. You can ask that we do not contact you that we send this correspondence to an address other than your home, or you can ask that we only contact you by phone.

To request confidential communications, you must make your request in writing to Physicians Now Urgent Care Center. We will not ask you the reason for your request. We will accommodate all reasonable requests. Your request must specify how or where you wish to be contacted. 

Right to be Notified of a Breach:

You have the right to be notified in the event that we (or a Business Associate of ours) discover a breach of your unsecured protected health information. 

Right to a Paper Copy of this Notice:

You have the right to a paper copy of this notice. You may ask us to give you a copy of this notice at any time. To obtain a paper copy of this notice, call during regular working hours.

4. COMPLAINTS

If you believe your privacy rights have been violated, you may file a complaint with Physicians Now Urgent Care Center at the address listed at the top of this Notice. You will not be penalized for filing a complaint.

This notice was published and becomes Effective on January 1, 2023

Below are the types of personal information we may obtain when you visit our website. We collect any and all information that you enter on this Website.

  • Contact information: Name, Phone number, email address
  • Identifying information such as Name, date of birth, telephone number, billing address, IP address
  • Payment information, such as name, billing address, and payment (your card details are not visible to us – it is sent through secure and encrypted means through the payment gateway)

We may use the information we obtain to:

  • Provide our services;
  • Process and fulfill transactions in connection with our services;
  • Communicate with you (including providing you with offers and other communications about our services), respond to inquiries and offer customer support through SMS and phone call;
  • Verify your identity;
  • Advertise and market our services;
  • Respond to your requests and inquiries and provide customer support;
  • We may share information we obtain about you with third-party vendors and other entities to perform services on our behalf, such as payment processing and collections company and information will not be shared, sold, rented, or disclosed to any third parties for marketing purposes.

Terms of Use

This practice website is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of this practice website constitutes your agreement to all such terms, conditions, and notices.

Collection of your Personal Information

We do not share any mobile device information with third parties or affiliates for marketing or promotional purposes.

We are committed to protecting your privacy and developing technology that gives you safe online experience. This Statement of Privacy applies to our practice’s website and governs data collection and usage. By using this website, you consent to the data practices described in this statement.

Modification of These Terms of Use

This practice reserves the right to change the terms, conditions, and notices under which this practice website is offered, including but not limited to the charges associated with the use of this practice website.

This practice website may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of this practice and this practice is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. This practice is not responsible for webcasting or any other form of transmission received from any Linked Site. This practice is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by this practice of the site or any association with its operators.

No Unlawful or Prohibited Use

As a condition of your use of this practice website, you warrant to this practice that you will not use this practice website for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use this practice website in any manner which could damage, disable, overburden, or impair this practice website or interfere with any other party’s use and enjoyment of this practice website. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through this practice website.

Use of Communication Services

This practice website may contain bulletin board services, chat areas, news groups, forums, texts/SMS, instant messaging, ChatBot, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, “Communication Services”), you agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using a Communication Service, you will not:

• Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.- Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information.

• Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents.- Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer.

• Advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages.- Conduct or forward surveys, contests, pyramid schemes or chain letters.

• Download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner.- Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.- Restrict or inhibit any other user from using and enjoying the Communication Services.

• Violate any code of conduct or other guidelines which may be applicable for any particular Communication Service.- Harvest or otherwise collect information about others, including e-mail addresses, without their consent.- Violate any applicable laws or regulations.

This practice has no obligation to monitor the Communication Services. However, this practice reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. This practice reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever. Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you download the materials.

Liability Disclaimer

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THIS PRACTICE WEB SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. THIS PRACTICE AND/OR ITS SUPPLIERS , WEBSITE MANAGEMENT COMPANY, MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THIS PRACTICE WEB SITE AT ANY TIME. ADVICE RECEIVED VIA THIS PRACTICE WEB SITE SHOULD NOT BE RELIED UPON FOR PERSONAL, MEDICAL, LEGAL OR FINANCIAL DECISIONS AND YOU SHOULD CONSULT AN APPROPRIATE PROFESSIONAL FOR SPECIFIC ADVICE TAILORED TO YOUR SITUATION. THIS PRACTICE AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON This Practice WEB SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED “AS IS” WITHOUT WARRANTY OR CONDITION OF ANY KIND. THIS PRACTICE AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THIS PRACTICE AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THIS PRACTICE WEB SITE, WITH THE DELAY OR INABILITY TO USE THIS PRACTICE WEB SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THIS PRACTICE WEB SITE, OR OTHERWISE ARISING OUT OF THE USE OF THIS PRACTICE WEB SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF THIS PRACTICE OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THIS PRACTICE WEB SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THIS PRACTICE WEB SITE.

All contents or any work-product of this website are owned by respective owners and any 3rd party is not authorized to copy the content or any work-product.

The names of actual companies and products mentioned herein may be the trademarks of their respective owners. The example companies, organizations, products, people and events depicted herein are fictitious. No association with any real company, organization, product, person, or event is intended or should be inferred. Any rights not expressly granted herein are reserved.

Notices

Should you have any questions or concerns regarding our terms & conditions, please contact us:
by phone at (301) 519-0902 or by registered mail at 15215 Shady Grove Road, Suite 100, Rockville, MD 20850.

*In case of a life threatening emergency, immediately call 911.

**For any medical procedure, patients respond to treatment differently, hence each patient’s results may vary.

***Information on this site is not intended or implied to be a substitute for professional medical advice, diagnosis or treatment. All content contained on or available through this site is for general information purposes only.

****By using this website and sending us your information, you are giving us permission to contact you by electronic and non-electronic means. We also track the conversions and collect user data to improve marketing.

*****If you are vision-impaired or have some other impairment covered by the Americans with Disabilities Act or a similar law, and you wish to discuss potential accommodations related to using this website, please contact us.

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